Frequently Asked Questions

Below is a list of Frequently Asked Questions.

General Questions

What types of devices do you repair?

We repair all smartphones available in the market including Apple, HTC, Samsung, Motorola, Blackberry, Nokia, and Huawei. We also repair tablets, desktops, laptops, and other electronic devices.

I tried repairing my smartphone myself, can I still bring it in for repair or diagnostic?

Yes, we are happy to help and offer a free diagnostic. However, since the repair was attempted by someone other than us we can’t guarantee 100% functionality of the device. For more info please feel free to contact us.

I have multiple issues with my device, can I get a deal on multiple repairs?

Yes you can, give us a call and describe your problem and we will see what we could do for you.

Mail in Repair Questions

Can I mail in any device for repair?

You can mail-in anything listed on our site. If you have any questions or your device is not listed please call and our technicians will assist you.

What should I include when I am shipping my device to you?

We only need your device, do not include accessories or the original packaging as this will only increase shipping cost. Any other information we need will be provided from the mail-in form.

Do I have to include my passcode with my phone?

It is recommended. We need the passcode in order to test your phone after the repair. If you do not wish to provide your passcode, certain phone functions won’t be tested such us camera, Wi-Fi, and Bluetooth, and therefore can’t be verified by us to work.

Do you need my SIM card?

No we do not need your SIM card but without it we cannot fully test your device.

Liquid Damage Service

What should I do if my device falls in water or another liquid?

Do not turn on your device. It’s best if you bring it in the day of or even the next day, as we will have a better chance of repairing it. Of course if you can’t make it in, do not power on or charge your device, bring in or mail your device at your earliest convenience.

My device was water damaged and now everything seems to work fine except for one function, do I still need the full water damage service?

The easiest answer to that question is to simply call us so our technicians can diagnose the problem.

How long do water damage repairs take to complete?

Water damage repairs generally take between 24 and 72 hours to complete depending on the level of damage. This estimate can vary, however, depending on the extent of the damage to the logic board and other components.

Screen Replacement Service

After dropping my phone it has become unresponsive to touch, does the glass repair fix this issue?

Yes, any non responsiveness your phone is suffering due to a drop will be corrected with the screen repair, as the digitizer that is being replaced is the part responsible for all touch functionality.

How do I know if my LCD is busted or not?

If the display is distorted, white, or has any dead pixels then the LCD has suffered irreversible damage. Still not sure whether it is the LCD that is damaged? Send a picture of the current condition of the phone while it is powered on to and we will do our best to diagnose it.

The glass on my device is completely shattered and is chipping off, is the screen replacement service all I need?

Yes, the screen replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.

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